Building the Research Assignment Example | Topics and Well Written Essays - 1250 words

Building the Research - Assignment Example er to attain a better understanding about the method of SERVQUAL as an effective means of measuring the quality of services offered by companies to the customers. The study mainly linked the aspect of service quality with certain specific factors relating to the behavior of customers such as assurance, empathy, reliability and responsiveness. The factors are discussed in detail hereunder. The research study conducted by Parasuraman et al. (1998) has presented an elaborative understanding about the importance of assurance, empathy, reliability and responsiveness of the customers with regard to service quality. The aspect of empathy mainly comprises carting and individualized attitude of the company towards their customers. Analysis of the results of the survey suggested that empathy as a service quality dimension showed utmost reliability within the research study, which can also be confirmed from the value of Cronbach’s alpha for empathy with an average value of 0.75. However, in comparison to the other variables within the service dimension, empathy holds the least significance in this particular case. Assurance mainly depicts the ability of the customers to reveal trust and confidence on the company. For this particular aspect, the Cronbach’s alpha value was around 8.5 on an average, which shows higher reliability. Notably, among the mentioned dimension, assurance was among the most vital. This particular dimension mainly defines the ability to execute a particular service with utmost dependability and accuracy to an extent. Within the dimension, this particular component holds a reliability value of around 8.0, which is quite high. Based on the survey, the element of reliability is among the most important dimension on the basis of consistency. This particular element mainly refers to the willingness of the companies to ensure quality services for the customers. However, on the basis of reliability, this particular element holds the least number. The

ESSAY/ ARGUMENT Essay Example | Topics and Well Written Essays - 500 words

/ ARGUMENT - Essay Example Money matters are the most widely discussed subjects around the world, not to mention a most sensitive one that can cause even siblings to battle among themselves. Politicians talking about money, especially not their own money but the citizenry’s might be most hated and controversial and this makes imposing taxes on people difficult. This paper discusses the implementation of taxes in the eyes of Christie, the real problem behind taxation and the beneficiaries of taxation. Labor unions and laborers may not consider it humane when a cut is imposed on their salaries but looking at the possibility of a government planned by the people, without taxes would mean no health benefits, no pensions and no help from the government. Democracy as the United States is, looks at the best interest of the people and does not exist to let the people unattended. Christie’s battle for a 1.5 percent tax imposed on teachers, cops and firefighters shows he understands this and his adherence to his mother’s advice as told by the governor himself, â€Å"Christopher, you’re going to have choices in your life between being loved and being respected. And you should choose respected.

Economic and Business Context Essay Example | Topics and Well Written Essays - 2000 words

Economic and Business Context - Essay Example in 1894 in Manchester, after wards Marks entered in to partnership with Thomas Spencer, and they established a company known as Marks & Spencer (M & S). In the initial time the company only concentrates in the area of selling of goods they are purchased the goods from wholesalers and other intermediteries after they established a good market base in UK they entered another area of business. Marks & Spencer became a limited company after adopting revolutionary policy of buying directly from manufacturers. In 1926 they stepped in textile industry. It is mainly concentrating on the selling of British produced goods for the purposes of maintaining cordial relation with British manufacturers by maintaining a new brand named ‘St Michael’ mainly they market clothing and Food products. The key factor behind their success is the motto of providing better customer service relation, by accepting unwanted goods from their customer and refunding the cash. The company tries to provide only quality goods by maintaining their reputation for offering fair value for money. In 1988 the company acquired Brooks Brothers an American clothing company and Kings Supermarket a food chain. Currently the company expands and diverse their business activities in the area of Food retail stores and Home ware retailing also. They are mainly marketing the clothing products through their retail outlets. â€Å"Marks & Spencer, leading international departmental, has drawn up ambitious expansion plans in India and China starting as early as next year, its chief executive Stuart Rose has said.† (Marks & Spencer plans to expand in India, china, 2007). The company also launched a web site for the purpose of online marketing system associated with Amazon.com. Marks & Spencer’s better customer service and quality products will helps them to improve their business in the area of online marketing also. â€Å"For years customer service has been a fundamental part of consumers offline shopping

Business Information Systems Essay Example | Topics and Well Written Essays - 1500 words

Business Information Systems - Essay Example The company has a wide clientele that ranges from large supermarket chains to small health food shops. Organised under four main divisions, – manufacturing, warehousing and distribution, sales and marketing, and finance – FFC caters to ‘advance orders’ booked a week in advance as well as ‘priority orders’ that are immediately delivered. Apart from processing, cooking, and preparing food at its manufacturing site close to headquarters, the company also out sources pre-prepared and partly prepared food products from other vendor firms, and markets them after packaging. The annual turnover of FFC stands at an impressive UKP15 million, with a steady net profit of about 7%. Currently on an ambitious five-year plan to augment the annual growth rate to 10% discounting inflation, and net profit to 9%, FFC will take advantage of the growing demand for fashionable and quality food products. The company has been traditionally operating on a solely paper-based transaction processing, accounting, and reporting mode that is obsolete and incompatible with the information age, besides being cumbersome, time-consuming, and inefficient. As Allen and Gilmore (2004, p.180) rightly observed, the â€Å"factory of the future† that succeeds in the new millennium would be â€Å"organized around the computer.† And that future is right here and now. The power of the ubiquitous computer or laptop and the immense scope of the World Wide Web and Internet technology hold great potential to â€Å"integrate the various processes involved in the manufacture of a product or delivery of a service.† (2004). Towards the closing decades of the 20th century, computer technology was largely used for MIS (management information systems) applications, mostly on a stand-alone mode. The advent of network technology and Internet has now transformed the scope of computer applications as never

Interpretation of diagrams Assignment Example | Topics and Well Written Essays - 250 words

Interpretation of diagrams - Assignment Example t indicates that many patients receiving home medical care may not be in a position to access the services of the national government vaccine program. This knowledge may be applied to device ways that will ensure that patients receiving medical home care are provided with the vaccination services. Diagram 2A indicates a scenario whereby; the provision vaccine services through the current program does not have any significant effect in regard to the increase or decrease of death rates. On the other hand, the probability of increasing the national vaccine services under the government structure leads to a significant reduction in the average number of death in the country and vice versa. This information is important to policy makers in the sense that it facilitates them to device ways that can be applied to increase the probability of undertaking vaccine program under the government’s program. In addition, the policy makers may also use this data to determine the reasons why the current program is not effective with regard to the reduction of death rates among the

College Education and The Economy Essay Example | Topics and Well Written Essays - 500 words

College Education and The Economy - Essay Example However, this case shows a situation where the demand of college education does not decrease despite the drastic increase in the tuition fees. As mentioned, the increase in tuition fee is expected to discourage the demand for college education for most people in the economy. This would portray a free market economy where prices determine the demand. However, the students in need of education have various expectations about their future economic status and career prospects. Consequently, the students observe their education based on prospective future gain in labor and wages. This is considered as the future economic rewards to education (Samuelson & Marks, 2012). Therefore, its demand increases influencing the enrollment in various colleges across the country. As a result, the increase in the price of college education over the last 30 years in the U.S has not affected the demand for the education from the high school graduates and nationwide college enrollments. The U.S government does not support its citizen’s education directly. Instead, it provides its support through the provision of loans and grants to the students over the period of four years for a standard degree course. After the completion of the college education, the former students are required to repay the loans extended to them at a given subsidized interest rate. As a result, the U.S government does not have control over the patters of change in the college tuition fee. The first graph shows the price of college education against the quantity provided, Q1. The supply of education has remained constant with minimal improvements in the existing educational institutions. Therefore, the supply curve is represented by S. the demand curve, D1 shows the present demand for college education. The need for education from the numerous high school graduates has increased its demand. This is indicated by a shift of the demand curve to the right from D1 to D2. Since the

Global Fishing and its Impact on the Environment Essay Example for Free

Global Fishing and its Impact on the Environment Essay The demand of fish in the international market has been increasing in the last few years. This is because many researches on nutrition have revealed that consuming fish is one of the best healthy practices. Fish does not have a lot of fats and bad cholesterol and it is a good source of vitamins and natural nutrients. This paper is about the trends of fishing in the global arena and its impact on the environment. The paper will concern recreational and commercial both types of fishing and the problems they are causing to the marine environment. The current state of global fisheries, aquaculture and the environmental cost of fishing will be the main subjects of interest in this paper. Although many countries have started efforts to develop practices of sustainable fishing through developing the idea of fish farms, however, the main threat to the environment is recreational fishing. The impacts on the marine life itself and the fish population will be discussed in the paper. Current State of Global Fisheries There was a steady rise in fishing, according to the United Nations Food and Agricultural Organization, until the mid 1990s when the trend became stable. In 2001, a study showed that the marine catch has been declining at a rate of 10% each year since the late 1980s. There have also been estimations that around 50% of the world’s fish reserves have been fully exploited, around 20% are overexploited and another 10% are depleted because of overfishing. The histogram graph below shows the increasing share of aqua culture in the total fishing, however, the largest share of the total fish catch is still for the fish being captured from free waters. Southeast Pacific regions contribute the most to the catch of fish globally. The fish that have been captured the most are anchovy and Chilean jack mackerel (Hart Reynolds, 2004). Figure 1- (Hart Reynolds, 2004) The research has also shown that almost 80% of the total fish captured was used for direct human consumption while other 20% went for further processing for non-consumption production. In the year 1997, the per capita consumption of fish has increased in the past 50 years from 9 kg per person to around 16 kg per person each year. This was the data for underdeveloped countries; however, the consumption in the developed countries has risen from 20kg to almost 28kg per capita per year. In the underdeveloped countries, the protein intake from the consumption of fish can form 20% of the total intake. In the developed countries and in the Southeastern Asian countries, the consumption is much higher (Hart Reynolds, 2004). The top ten countries which are the largest catchers of the total fish catches include China, Japan, India, United States, Russia and Indonesia. However, China is the largest catcher of fish as the total amount stands to around 12 million tons of fish (FAOSTAT online database, 2010). The demand of fish is stable at the moment but as the population rises, the demand for fish will also rise. It has been revealed that the people in the developed countries are more prone to eating fish as their per capita consumption is higher than people living in underdeveloped countries. Another point of concern is that the population is rising at a very high rate in countries such as India, Pakistan, Indonesia and the Middle-East where the catch of the fish is also the highest. Figure 2 Impact of Global Fishing on the Environment Today, the exploitation of the fishery resources and reserves has become a major environmental factor of concern for the scientists and environmentalists. The worldwide declines in the population of fish species have been blamed to the excessive commercial fishing and unrestrictive recreational fishing. A recent study has revealed that the total fish harvest from recreational activities may contribute up to almost 12% of the total catch of fish globally (Cooke, Steven, Cowx, 2004). Fish has been one of the most important food consumption resources that are at risk because of limitless recreational activities and commercial fishing. The potential contribution of fishing to the marine environment and the ecological system of the world has caused many problems in the environment already. Currently, the fish production is meeting the requirements of the population in the countries, but at a great environmental cost. The marine life is not only being endangered by the fishers but their breeding grounds have also been invaded by the commercial companies. These breeding grounds are the safe places for the fish. Though the fish are being bred in huge numbers, but their homes are being destroyed which does not allow the fish to be born. Although a fish can give birth to hundreds of its offspring in one season, but if these offspring are dead before they are born, then the ecological system in the waters is seriously disturbed. According to a research, the increasing pressure of fishing and exploitation of resources in marine life has caused a change in the ecological structure and the ecosystem. The fully developed fish and adult members of the fish are more fondly searched by the commercial and individuals as they render more profits and meat for the production. Therefore the adult population which is responsible for breeding and generating offspring are in great danger by the human activities in the seas. Climate change has also been attributed to the changes in the ecosystem which affect the marine life and decrease their population. In the future, therefore, the fish population, available for human consumption, is anticipated to fall and cause demand supply problems. The primary reasons for this are the attack of the humans on the marine life for consumption, recreational activities of the human individuals and the change in the global climate which is changing the living habitat of these fish (Planque, 2010). Aquaculture Production The term aquaculture is used for the farming of the fish and other marine species including aquatic plants, crustaceans and mollusks in an artificial environment which is fit for their breeding. This is done in order to protect the species of the fish which are getting extinct or for sustainable farming of fish. This practice is very good for the sustainability of the fish in free water as they are not hunted in their breeding grounds. When grown and fully ready, these fish are harvested by a company or an individual who has owned them throughout the period of growth and development (European Commission, 2007). This practice is the only option for meeting the demand of the human for fish consumption. Fishing for recreation has proved to be disastrous for the marine life and the water environment. The whole ecological system is disturbed because of excessive fishing. Aquaculture is mostly being performed for the human consumption but does not addresses the issue of recreational fishing. Aquaculture is also used to presence the dying species by providing the required temperature, environment and food for their existence. Many of these fish could be released in to the wild waters so that they could be used in the recreational activities (Stickney, 2009). Conclusion In order to keep the demand consistent with the supply for fish in the global market, the practice of aquaculture will have to be adopted. The main issues that the fish face are the recreational activities of the human, commercial overexploitation and the change in climate of the world. These problems are changing their habitat environment and hence these fish are getting endangered. However, we should keep in mind that all of the fish species are not being caught for human consumption. Hence, aquaculture will not be able to address this issue. Other strict rules and regulation will have to be implemented by the governments in order to stop the recreational killing of fish. Only the hunting of those fish should be allowed which are abundant in the waters. Aquaculture could be used to breed those fish which are primarily used for the consumption of human through providing an artificial environment where the fish can grow up in a protected way. Bibliography Cooke, Steven, Cowx, I. (2004). The Role of Recreational Fishing in Global Fish Crises. BioScience , 54 (9), 857-59. European Commission. (2007). Eurostat. Retrieved May 9, 2010, from Eurostat Pocketbook: http://epp. eurostat. ec. europa. eu/cache/ITY_OFFPUB/KS-DW-07-001/EN/KS-DW-07-001-EN. PDF European Commission. (2009, September). Eurostat. Retrieved May 9, 2010, from Fishery Statistics: http://epp. eurostat. ec. europa. eu/statistics_explained/index. php/Fishery_statistics FAOSTAT online database. (2010). NationMaster. Retrieved May 9, 2010, from Environmental Statistics: http://www. nationmaster. com/graph/env_mar_fis_cat-environment-marine-fish-catch Hart, P. , Reynolds, J. (2004). Handbook of fish biology and fisheries. Oxford: Blackwell Publishing company. Planque, B. (2010). How does fishing alter marine populations and ecosystems sensitivity to climate? Journal of Marine Systems , 403-417. Stickney, R. (2009). Aquaculture an introductory text. Oxfordshire: Cambridge University Press.